** PLEASE refer to the attached document for extensive information on PC Logons, 0365 Licenses, PC ID's, etc.
Please escalate to Jay Capinin for Unresolved issues and feel free to copy, call, or email Jackie Roe. 972-661-4401 with any questions.
| Went LIVE 2/1/2021 | ****VERY IMPORTANT ONSITE OFFICE**** |
| Please Note: This office, while not a standard Associa office, is A VERY IMPORTANT CUSTOMER. * 27 users only interaction will be accessing a Citrix session to get to Associa's Intranet page. Capitol Place is a 39 Story Residential Condo Complex in Honolulu that has been managed by Associa since 1/2019 and went LIVE 2/1/2021 with Associa email/O365 accounts, CITRIX Desktops and Shared Data, and computing equipment. They are migrating to C3 Date unknown. * There are 5 Full Time office employees, multiple Security and Maint staff as well as Landscaping and Housecleaning employees. * The CPSecurity and CPSecurity.Front.Desk accounts are used by the 3 shifts of 24/7 Security Staff. * RS@capitolplace.net is the Shared Mail Account that all Security personnel communicated via. * All employees have their own email and access it via OWA. * Their Phone and network is provided by Hawaiian Telecom. (one 24 port Switch) * 1) PC at Front Desk and 1) PC in Security Office are on a standalone non-Networked Domain. * Eight Desktops and Two Laptops Citrix Clients (*** See Tab for PC Creds) | |
| NON-Supported Applications: | Capitol Place has four (5) Applications they rely heavily on that are supported by the specific 3rd party vendor providing it. People with Issues with these applications should initiate a support request with their Support department directly. They are: * ADT - Avigilon * Pacom * Fiery Print Server * Morris Key Watch * One Source CRM Application |
| 9 Office E3 Employees, 29 K1 Users, | Working in a VoIP Hosted solution. (see attached - What to do when you have issues.doc |
| ISP and Telephony provided by Hawaiian Telecom (effective 2/1) | |
| Address | Capitol Place |
| 1200 Queen Emma Street | |
| Honolulu HI 96813 | |
| www.capitolplace.net | |
| Phone | phone: 808.695.2000 fax: 808.695.2001 |
| Onboarding Info | K1 Licenses only, OU is CMI007, Primary email is @capitolplace.net, Citrix is Intranet Access only except for Operations Office Personnel (5 people noted in (R37C2). |
| (Exec Admin, Admin Asst, General Mgr, Operations Mgr, and Maint Mgr.) | |
| Point of Contact | |
| Technical: | Jay Capinpin for Hands ON Required Issues |
| Associa VP & CAM | Neil Ross, Leilani Manmano |
| Capitol Place | Sheryl Tsugawa, sheryl@capitolplace.net |
| Kristin Briones | |
| Telephony | Hosted by Hawaiian Telecom |
| Network | Installed a Hosted VoIP Solution 24 Port switch, UPS and IAD Devices. |
| File Server | No File Server on site. Shared Data and H drives at Data Center |
| Printers | Ricoh Pro C5200s Under Contract until 2/2025 |
| HP LaserJet M228dw | |
| 2 local only printers | |
| Email & 0365 | Sheryl, Kristin, Danielle, Milton, Leo, CPSecurity & CP Security.FrontDesk have E3 Licenses. All other users have K1 |
| Future accounts to be setup as FirstName@capitolplace.net | |
| Citrix is Intranet Only + EXT…. | |
| Shared Mail Boxes | Housekeeping, landscaping, maintenance and rs@capitolplace.net |
| Community Management App | One Source 100% Web Based |
| https://cp.a3db.net/ | |
| Contact is Sivan | |
| Sivan Leoni <sivan@PunchList.net> | |
| Transitioning to C3 | |
| Onsite Equipment | Server running Avigilon Security System - Supported by ADP |
| ADP PAYCOM Door access Application/Database - Supported by ADP | |
| Employee Status | All employees are Associa Employees and login with their ADP Number. |
| GUPC for Non-office personnel | There is a GUPC onsite for employees to use when accessing ADP for Clocking in and Out. |
| Located in the Employee Break Room | |
| ADT & Pacom Systems | Server and System is supported by 3rd party vendor. Property should call 3rd party vendor directly for support. If anything needs to be installed on PCs, SD should be able to help them. |
| Morris Key Watch | System is supported by 3rd party vendor. Property should call 3rd party vendor directly for support. If anything needs to be installed on PCs, SD should be able to help them. |
| CRM - One Source | System is supported by 3rd party vendor. Property should call 3rd party vendor directly for support. If anything needs to be installed on PCs, SD should be able to help them. |