Issue:

​User reports their Voicemail light will not turn off even when no new voicemails

 

Environment:

Microsoft Exchange Cisco VoIP

 

Cause:

N/A

 

Resolution:

​Have user pick up handset. Dial 1005302 to turn off voicemail light (MWI)

If fails, escalate to Network/Telephony

 

Group:

Network/Telephony