Associa Service Desk

Issue: User wants to change the Cisco Phone Display background   Environment: Cisco Phones   Cause: N/A   Resolution: This feature is no...

Issue: ​User reports their Voicemail light will not turn off even when no new voicemails   Environment: Microsoft Exchange Cisco VoIP   Cause: ...

Issue: Adding a user to Xmedius Fax Environment:  Adding a user to Xmedius Fax Cause: Resolution:   Open file attached for deta...

Issue: Nothing is displayed on phone screen. User is unable to send or receive calls Environment: Network / Cisco IP Phone software Cause: ...

Issue: ​User requesting Cisco desk phone setup Environment: Cisco IP phone Cause: ​Cisco phone setup at branch office PCM002 Branch ...

 Setting up Cisco Voicemail remotely from outside the network: 1. Call the Associa Cisco number assigned to them, from your cell  phone. 2. As soon as you ...

  To initiate the Meet Me conference from your phone, follow the below steps: 1. In order to use the Meet-Me feature, go off-hook and press the Meet...

  Please follow the below instruction for call forwarding from your desk phone to mobile phone: 1. Click on CFwdALL softkey on your Cisco desk phone. 2. ...

  Issue: Inclement weather, early closing, late opening, office emergency Environment: N/A Resolution: Due to the nature of such request...

Issue: Vistapoint Environment: This is for desktop companion only. For WebConsole, after basic windows troubleshooting, please send it to Telepho...