Issue:
Nothing is displayed on phone screen. User is unable to send or receive calls
Environment:
Network / Cisco IP Phone software
Cause:
Network cables are not plugged into phone correctly.Network port is not active.Network cable(s) are faulty.Cisco IP phone is defective.
Resolution:
Please verify the type of phone - Associa does not support Nortel phones. Please refer them to their vendor.
- Have user locate two ports on back of phone labeled 10/100 LAN and 10/100 PC.
- Verify network cable from hub or network port is plugged into 10/100 LAN.
- Verify 10/100 PC has a network cable plugged in from phone to computer by viewing activity lights.
- If unresolved and known good working Ethernet cables are available, have user swap out network cables with different Ethernet cables.
- If still unresolved, document information below in ticket and escalate to Network/Telephony.
- Phone number from phone display.
- Cisco phone model.
- MAC address.To obtain MAC Address press Settings button on left side of phone, select Network Settings, MAC Address is the third line.
Group:
IKB-Network Telephony
Outages also Email Telephony Group also: [email protected]