Jabber is a phone client that is utilized to integrate Cisco phones with a desktop application or cellphone.
Issue:
Installation of Jabber software on a computer or cellphone.
Environment:
Windows 10 and mobile devices.
Cause:
Working outside of the office.
Resolution:
Create a ticket or update the existing ticket, filling out the information below:
Laptop or desktop
1. First and last name:
2. Model of Cisco phone on a desk:
3. Associa computer (please provide service tag #) or personal computer?
Mobile Android and iPhone
1. iPhone or Android?
2. What is the phone number?
3. Is it a company cellphone?
4. Have you updated your phone to the newest OS?
Then, install the app by following these instructions:
STEP 1
Assist users with installing the app or make sure the app is already installed
Laptop or desktop
1. Install link: https://www.webex.com/downloads/jabber.html
2. Click "Download" and open the installer file
3. Proceed with the installation until a window appears to Verify Certificate. Click Show Certificate, then a new window will appear and click Install Certificate...
4. Then, accept the certificate and proceed to STEP 2
Mobile Android and iPhone
1. Search for "Cisco Jabber" on the Android/Apple App Store
2. Tap "Get/Install" and open the app
3. Allow the app to send notifications and accept the license terms
STEP 2
Verify Jabber access
Open CUCM (https://10.200.20.101/ccmadmin/index.jsp) and click on Device then Phone. Then, change the search filters to Description and Contains and enter the requester's full name. Verify the user has already been set up with a Jabber profile on the appropriate platform that the app is being installed on.
If there is already a profile set up, then skip to STEP 3 to help with Jabber login.
If there is no existing profile, escalate to the Telephony group so they can set it up.
When escalating to Telephony use this format:
| Branch Name | Name | Emp ID | Extension | Type of Device |
| CDI001 | Anna Dunn | 23890 | 7632256480 | PC/iPhone/Android |
STEP 3
Assist users with logging in to the Cisco Jabber app
PC & Mobile
1. Once app is installed, enter the username as employee ID + '@associaonline.com' and tap Continue
2. Before typing the password, delete '@associaonline.com' from the username field
3. Type AD password and then Sign In
Outbound calls
- The user will need to dial 01 before dialing the area code and number.
EX. 01-214-555-5555
If while setting up the app, you allow video you will need to go back into settings and change “Call Options” to video only – if you don’t this can cause issues with outbound dialing.
Once the Jabber App is registered it will act just like a desk phone, meaning you will be able to be a member of a hunt group accepting calls as if you were sitting at a desk. You will have to use a zero to dial out, but you will be able to dial phones on the Associa Cisco Phone system with either their 10-digit extension or their 4-digit translated extension.Installation instructions are attached as PDF
Escalation Group:
Service Desk L2 for installation
Telephony for setup
Revised Date: 4-15-2024