Issue:
User cannot sign in to Finesse
Environment:
Finesse
Error Looks Like:
Resolution:
Primary check: Make sure the Device (Phone/Jabber) is registered.
Login to CUCM: https://10.200.20.101/ccmadmin/pluginsFindList.do
This is the process of de-association and re-association of Agent device.
Navigate to: User Management > Application User
Search for user: uccxrmjtapi > Click on it.
Click on Device Association.
Search with the filters as:
Directory number: Begins With: Number
- Deselect.
- Click on save selected changes.
- Click on Back to User.
Hit on Save.
No to Re-associate: Follow the same steps as below.
Again, Go to Device Association.
Use the same Filters: Directory number: Begins With: Number
Select the devices: Click on save selected changes > Click on Back to User > Save on Main page.
Group:
Telephony
Reach out to Suraj Asnani ([email protected]) for questions or assistance
Revised Date:
3/20/2024